The QuickBooks triage desk
What is your QuickBooks file doing?
Pick the closest match below. Each page gives you the short answer first, honest steps you can try yourself, and a flat $275 repair when you want it handled for you.
My file is just too big · It is doing something else
How the triage desk works
You describe it. We handle it.
No forms full of jargon, no phone queue. You tell us what the file is doing, in your own words, and everything runs by email from there.
- Pick your symptom, or just write to us
Every symptom page shows the price and the honest DIY steps up front. Not sure which page fits? Describe it by email and we point you right.
- Order, then upload your file
Pay the published flat price. Secure upload instructions arrive by email within 15 minutes.
- An engineer fixes it, you check the result
A person repairs the file inside the published turnaround, sends verification details, and you approve before delivery is final. We fix it, or you do not pay.
Before you worry about it
Things you will not have to do
Most of the dread around a broken QuickBooks file is not the repair. It is everything you assume comes attached to it. Almost none of it does.
You will not have to upgrade QuickBooks
This is the one people are most relieved to hear. Your file comes back in the same version you sent it in, and it opens in the QuickBooks already on your computer. Nothing to install, nothing to learn again.
You will not have to buy anything new
No new licence, no subscription, no in-between version to get from where you are to where the file is. The repair price is the whole of what you spend.
Your version being old is fine
Running something from years ago that Intuit stopped supporting? That is ordinary here, not a complication. We open the file directly, so how old it is does not change what we can do with it.
You will not have to let anyone onto your computer
No screen sharing, no remote-control session, nobody watching your desktop. You send us a copy of the file and your own copy stays exactly where it is.
You will not have to wonder where your file went
It is kept encrypted for 14 days after we finish, then deleted. Ask us to delete it sooner and we do it straight away. It is never used for anything except your repair.
You will not have to guess the price
It is on the page before you order, set by how big your file is. There is no fee just to look at it. Advanced Inventory files, and jobs needing custom programming, cost extra. We tell you the amount before any work starts.
You will not have to pay twice to find out what is wrong
If you want certainty first, the $49 log reading and the $99 deep diagnostic both come off the price of the repair they recommend.
You will not have to be sold an upgrade
We are independent of Intuit and paid the same whatever version you run. If moving versions would genuinely help you, we will say so -- and if it would not, we will say that instead.
You will not have to explain it twice
The same people read your email, open your file, and fix it. Nothing is passed to another company, sent overseas, or handed to someone who has to start over.
Start small if you want
Buy certainty before you buy the repair
QuickBooks keeps a log of what went wrong. For $49 we read it and tell you exactly what is damaged and what fixing it costs -- and the fee is credited toward the repair.